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Accessibility statement for Bollington Town Council 

This accessibility statement applies to the website for Bollington Town Council which can be found at www.bollington-tc.gov.uk  
This website is run by Bollington Town Council.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some content uploaded to this website is not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of newer PDF documents are not fully accessible
  • live video streams do not have captions
  • not all media will have a transcript or be subtitled
  • the ward map and conservation area map may not be fully accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting our accessibility requirements, contact enquiries@bollington-tc.gov.uk or call 01625 572985.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Please advise us in advance if you need a British Sign Language (BSL) interpreter.

Limited parking is available in front of the Town Hall, with disabled access at the rear of the building and a stair lift plus evac chair for access to the first floor.

Technical information about this website’s accessibility

Bollington Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some PDFs on this website are not compliant for a number of reasons, including missing alt text and incorrect heading levels.  We are in the process of reviewing all PDFs.

Some pdf documents are scanned images of information that the council must provide on its website, for example AGAR reports and Councillor Register of Interests.

We cannot assure the accessibility of third-party PDF documents available on our website.

Maps displayed by Google Maps – we don’t control how Google Maps displays information, but where possible we provide addresses within the web page’s text (via HTML). When Google makes their map output accessible, we will update our technology accordingly.

Disproportionate burden

We currently consider it a disproportional burden to make agenda, minute and enclosure PDFs issued between September 2018 and June 2022 accessible. Alternative formats can be requested.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older agendas and minutes.

What we’re doing to improve accessibility

We are in the process of reviewing and converting our policies into accessible formats.

We regularly review our website for accessibility issues and are improving processes to ensure that new content meets accessibility guidelines.

Preparation of this accessibility statement

This statement was prepared on 11th February 2020. It was last reviewed and updated on 1st June 2022.

The site was last checked for accessibility by Aubergine on July 10th 2024.